Warranty Information – WeConvert.co.uk

At WeConvert.co.uk, we stand behind the quality of our products. We want you to feel confident in your purchase and enjoy your campervan adventures with peace of mind. This page outlines our warranty policy.

Warranty Coverage:

• All products sold by WeConvert.co.uk are covered by a manufacturer’s warranty, the duration of which varies depending on the product and manufacturer.
• Specific warranty details are provided within the product description or with the product packaging.
• The warranty covers defects in materials and workmanship under normal use.
• The warranty is valid from the date of purchase.

Warranty Exclusions:

• Damage caused by misuse, abuse, or negligence.
• Normal wear and tear.
• Damage caused by improper installation or modification.
• Damage caused by accidents or external factors.
• Consumable items, such as light bulbs or fuses, unless faulty upon receipt.
• Commercial use of products intended for personal use.

Warranty Claims:

• If you believe your product is faulty and covered by the warranty, please contact our customer service team.
• You will be required to provide proof of purchase and a detailed description of the fault.
• We may request photos or videos of the fault to assist with the assessment.
• We will assess your claim and, if approved, arrange for repair, replacement, or refund, at our discretion.
• You may be required to return the faulty product to us for inspection.
• The customer is responsible for return postage, except where the item was faulty on arrival.

Manufacturer’s Warranty:

• In some cases, you may be required to contact the manufacturer directly to make a warranty claim.
• We will provide you with the necessary contact information and assistance.
• Manufacturer’s warranties are subject to their specific terms and conditions.

Your Statutory Rights:

• This warranty is in addition to your statutory rights as a consumer in the UK.
• Your statutory rights are not affected by this warranty.

Important Notes:

• Please retain your proof of purchase for all warranty claims.
• We recommend carefully reading the product instructions and guidelines before installation and use.
• If you have any questions about our warranty policy, please contact our customer service team.

We are dedicated to providing our customers with high-quality products and excellent customer service.